Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at uniforms.bocaprep@iesmail.com. Please note that returns will need to be returned to the school. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

No Exchange Policy

At our uniform store, we strive to ensure that every purchase meets your expectations. However, we do not offer exchanges on any items.

If you ordered the wrong size or item, you may return it to the school in new, unused condition with original tags attached. Once the return is received and inspected, we will process a full refund to your original payment method.

You are welcome to place a new order for the correct size or item at any time.

This policy helps us maintain accurate inventory and ensure that all students receive brand-new, unworn uniforms.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at uniforms.bocaprep@iesmail.com.